USCIS Standardizes Process for Accommodating Customers with Disabilities

U.S. Citizenship and Immigration Services (USCIS) announced that it has established a streamlined, standardized process for receiving requests for accommodations from customers with disabilities. Customers in need of accommodations from field offices and Application Support Centers should now call the National Customer Service Center (NCSC) at

  • 1-800-375-5283
  • TDD: 1-800-767-1833

USCIS changed that customers have now a central point of contact for requesting accommodations and that across the country.

Anybody wanting to attend an event or schedule an appointment online to meet with USCIS can call the NCSC at any time to request an accommodation. Persons who have an appointment in conjunction with an application, such as an ASC or interview appointment, should request their accommodations after they have received their appointment notices. However if there is a need for accommodations at asylum offices, one should continue to contact the asylum offices directly.

More details – also about compliance with the Americans with Disabilities Act of 1990 (ADA) can be found at

Best regards
und viele Grüße aus Charlotte
Reinhard von Hennigs